The quicker of the two when the remote is in your hand. A picture of the TV tells us more than a paragraph, and you can report back the moment a setting changes.
Contact
Contact Buy IPTV 4K: WhatsApp or email, day and night
Write to Buy IPTV 4K on WhatsApp or by email at [email protected], whatever the hour: both are read 24/7 and answered in English. Questions before you buy are as welcome as problems after.
Contact
Two ways to reach the team
The tidier of the two for paperwork: a refund claim, a receipt or a question you want answered on the record. Write to [email protected].
Ready to order
Each plan has its own Buy button, which opens WhatsApp with the plan and price already typed.
Your message
What to send, by reason for writing
| Why you are writing | What to include |
|---|---|
| A question before buying | Your TV or stick (make and model), the speed measured on it and the number of TVs you want playing at once |
| An order | Which plan, roughly when the payment went through, and the WhatsApp number or email address you ordered from |
| A login problem | Which TV or stick, which app, the exact error or a picture of it, and the username your message gave you |
| A picture that pauses | When it happens, the speed measured on the device at that hour, and whether it is on cable or Wi-Fi |
| A refund | The time of payment, the card or PayPal account used and what happened, within 7 days of paying |
Refunds are granted when the login never arrived, or when nothing displays on any screen in your home despite the team’s help. Whichever card or PayPal account paid is the one credited; the refund policy has the exact wording.
Asking on a forum or in a social group? Leave the login details out of the post. A login seen outside the household it was sold to can be suspended.
Hours
When we answer
There is no closing time: someone reads the chat and the inbox 24/7, Christmas and bank holidays included. A simple question gets a short answer; a setup problem may take a few messages, because we work through it on your own screen.
Choose the channel by what you are doing. Sitting at the TV with the remote, WhatsApp keeps the back-and-forth quick. Asking for money back or a receipt, email gives both of us a dated record.
However you write, one message with the details from the table above beats three short ones. It lets the first reply be the answer rather than a question.
Before you pay
Questions before buying are welcome
You do not need to have chosen a plan before writing. Typical first questions: will my TV run a player, is my broadband enough for 4K, which plan covers two rooms, and what will my card statement show.
Every one of those gets an answer before a payment link exists. If the honest answer is « not on that TV » or « not at that speed », that is the answer you will get.
To read up first, the IPTV packages page compares the plans and the buying walk-through takes one order through payment, delivery and setup.
Worth asking any seller
- How many days you have to ask for a refund
- The exact end date
- How you pay, and on whose page
- Who answers if the login fails
FAQ
Before you write: common questions
Can I phone you?
There is no phone line. Writing lets you send a picture of the TV and leaves you with every step in black and white, and both WhatsApp and email are staffed 24/7.
Can I write before I have bought anything?
Yes. Name your TV or stick and say whether one or two screens will play at once; we tell you if a plan suits before any money changes hands.
My login has not arrived. Where should I look?
First the inbox folders that catch bulk mail, then the exact WhatsApp chat the Buy button opened. Check too that the banking app shows the payment as approved. Still nothing? Send us the time you paid.
What is the way to request a refund?
Send an email to [email protected] no later than 7 days after paying, giving the payment time and what went wrong. It applies when the login never arrived or nothing plays on any screen despite our help.
What name will appear on my bank statement?
That wording comes from the payment company, not from us. Ask before paying and the team can give it to you.
Is there an office I can visit?
No. We sell online only, and every order and question is handled by WhatsApp or email.
Know which plan you want? Start from the packages
Each card lists the length, the screens and the one price you pay. Tap Buy on the plan you want and WhatsApp opens with the order already written. Unsure which one fits? Ask first.